Refund Policy for Madinah Guide (مؤسسة دليل المدينة)
Address: 8095, Kaab Bin A Harith, Ar Rayah District, Madinah 42312.
Effective Date: Immediately
Cutoff Date for Refunds: November 20, 2024
At Madinah Guide, we strive to provide exceptional service and a memorable experience for all our guests. To ensure clarity and fairness in our transactions, please review our refund policy below:
1. Refund Eligibility
- Refunds are available only for cancellations made on or before November 20, 2024.
- After this date, no refunds will be provided under any circumstances.
2. Refund Requests
- All refund requests must be submitted in writing to our customer service team via email or our website’s contact form.
- Refunds will be processed within 2-4 business days from the date of request approval.
3. Partial Refunds
- Partial refunds will not be issued.
4. Non-Refundable Situations
- Refunds are not available for services canceled after November 20, 2024.
- Missed tours, activities, or services due to personal reasons or other unforeseen circumstances are non-refundable.
5. Processing Fees
- A 5% processing fee will apply to all eligible refunds to cover administrative costs.
For any questions regarding our refund policy, please contact our support team. Thank you for choosing Madinah Guide for your journey; we look forward to serving you.
